The products purchased from iinkuni Furniture are all hand made. Product flaws might be visible. No two products are the same as they are made by hand and cannot be duplicated precisely.

Photos used on www.iinkunifurniture.co.za and social media sites are representative of the design only. Variation is bound to occur due to the nature of organic material and configuration of digital screens and cameras used. We try to showcase the true colour of the product as much as possible, but 100% similarity is not guaranteed. iinkuni Furniture will not be held liable if product stains/fabric colours do not look 100% the same as showcased on our website.

Should a price be displayed incorrectly, iinkuni Furniture will not be held liable and the correct price will apply.

Return, Refund & Cancelation Policy

• Cancellations on custom made goods are not allowed as this is manufactured specifically for you and therefore cannot be resold.
• Online orders are permitted to be cancelled within 1 days of placing order. Thereafter, a cancellation fee will be charged and the fee will increase the closer cancellation is to the deadline.
• Returns will only be granted within 7 days of delivery. Returns on custom-made items are not allowed. No cash refunds will be given; only in-store credit is provided. Sale items cannot be returned or repaired.
• If a complaint is only received after 7 business days of delivery/collection, no refund will be granted. Complaints need to be received in writing, via email (not WhatsApp), within 7 business days of delivery/collection. Even if specified the issue has been there since day 1, if not received in writing within 7 business days of delivery/collection, no refund will be granted.
• In the event that an item is damaged or defects are detected, complaints should be reported within 7 days from the date of purchase to the branch where the item was originally purchased. Where possible, any defects will be repaired. Where necessary, items with a defect that cannot be repaired will be replaced. This decision will be at iinkuni’s discretion. Please note that not all natural scratches and marks on leather, as well as not all knots and small cracks in wood, can be classified as defective. Our items are manufactured with these imperfections still visible.
• We acknowledge that you may have second thoughts, however, please bear in mind that refunds cannot be requested due to buyer’s remorse or simply not liking an item.
• Please note that iinkuni Furniture does not cover shipping/delivery costs for returns or exchanges.
• Should a client wish to return an item that was made on order, that has already been delivered AND which does not exhibit any visible defects, a 10% handling fee will apply and transport costs will not be refunded. Returns will only be granted within 7 days of delivery. Returns on custom-made items are not allowed.
• No cash refunds will be given; only in-store credit is provided.
• Sale items cannot be returned or repaired.
   
   

Delivery

• iinkuni Furniture’s delivery fee is only for delivering the goods onto the premises of the address provided, not to place it in its designated spot. Should the product be bumped and damaged whilst being carried on the premises, iinkuni Furniture will not be held responsible in any way. Space is very important when moving our furniture around as we do not provide flat pack furniture and only solid built furniture which can’t be taken apart.
• Our delivery team do their best to assist you in placing the product in designated spot but it is not our responsibility to do so. Should there not be ample space to get the product in its designated spot, iinkuni Furniture will not provide a refund and will leave the product on the premises of the address provided for delivery.